Privacy Policy

1. Introduction & Scope

Home Comfort Build ("we," "our," "us") is a home renovation and remodeling company headquartered at 40 Hill Rd, Pickerington, Ohio 43147, USA. We respect your privacy and are committed to protecting your personal data in accordance with the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable U.S. privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out our forms, subscribe to our newsletter, or engage our renovation services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Information: Full name, email address, phone number, and postal address when you submit forms, request quotes, or contact us.
• Project Details: Property address, renovation scope, budget range, photos, and any information you share about your home or project.
• Newsletter Subscriptions: Email address when you opt into our mailing list.
• Financial Information: Limited financing-related details if you apply for financing through our partners (processed securely by the lender).

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
• Cookies & Pixels: Session identifiers, analytics cookies, and advertising pixels (see Section 5).
• Location Data: Approximate location derived from your IP address to better serve regional content.

2.3 Information from Third Parties

We may receive information from trusted partners, credit bureaus (for financing), and public records relevant to delivering our services.

3. How We Use Your Information

We use your personal information for the following legitimate business purposes:

• To respond to inquiries, provide quotes, and deliver renovation services you request.
• To schedule consultations, send appointment reminders, and communicate project updates.
• To process financing applications through our lending partners.
• To send newsletters, promotional materials, and service offers (only if you've opted in; you may unsubscribe at any time).
• To improve our website, services, customer support, and user experience.
• To comply with legal obligations, contracts, and regulatory requirements.
• To detect, prevent, and address fraud, security incidents, or Terms violations.
• To analyze trends, monitor usage, and measure the effectiveness of our marketing campaigns.

4. How We Share Information

We do not sell your personal information to third parties. We may share your data in the following circumstances:

4.1 Service Providers

Trusted vendors who perform services on our behalf (e.g., hosting providers, email platforms, CRM tools, payment processors, lending partners) under written contracts requiring confidentiality and data protection.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of that transaction, subject to the same privacy protections.

4.3 Legal Compliance

We may disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of Home Comfort Build, our customers, or others.

4.4 With Your Consent

We may share information with third parties when you provide explicit consent to do so.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience and analyze site traffic. Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., form submissions, security).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to display relevant advertisements on other platforms.

You can control cookies through your browser settings. Disabling essential cookies may impact site functionality.

6. Data Storage & Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal information. These include SSL/TLS encryption for data in transit, secure servers, restricted access controls, and regular security assessments.

Your data is stored on servers located in the United States. While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to using commercially acceptable means to protect your data.

In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Opt-Out: Unsubscribe from marketing communications at any time via our unsubscribe page.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at info@homecomfortbuild.com or call (614) 837-4859. We will respond within 30 days.

8. Children's Privacy

Our services are intended exclusively for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods:

• Active project records: 7 years after project completion.
• Newsletter subscribers: Until you unsubscribe.
• Marketing data: 2 years from last interaction.
• Financial records: As required by U.S. tax law (typically 7 years).
• Website analytics: 26 months.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email (if applicable) or a prominent notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer:

• Home Comfort Build
• Address: 40 Hill Rd, Pickerington, Ohio 43147, USA
• Phone: (614) 837-4859
• Email: info@homecomfortbuild.com
• Website: www.homecomfortbuild.com

We aim to respond to all inquiries within 5 business days.